Get in Touch With Us

Got a question about something you've read on this site, spotted an error, or want to flag a concern about a casino not on GamStop? This page explains how to reach our editorial team and what you can expect once you do.

The Best Way to Reach Us

Email is the most reliable channel for getting in touch. Write to us at [email protected] and a member of the team will read your message personally. We aim to respond within two working days, though enquiries involving detailed fact-checking may take a little longer.

Including some context helps us route your message correctly. Let us know whether you're asking about a specific casino, a payment method, a bonus term, or something else entirely — it means we can point you to the right answer, or the right person, faster.

What You Can Contact Us About

• Questions about our reviews — If anything about how we assess casinos not on GamStop, such as our current top-rated list, is unclear, ask us to explain it in plain terms.
• Corrections and updates — Bonus terms, licensing details and payment options at overseas casinos change often. If you believe something we've published is out of date or inaccurate, tell us and we will look into it.
• Suggestions for future coverage — If there's a topic on non GamStop gambling, wagering requirements, or withdrawal processes you'd like us to cover in more depth, we're happy to hear it.
• Editorial or partnership enquiries — If you represent a casino brand, payment provider or another site and would like to discuss working with us, introduce yourself and outline what you have in mind.
• Concerns about gambling harm — If you or someone you know is struggling with gambling, mention this in your message. We will not offer advice ourselves, but we can direct you towards independent support organisations such as GamCare, and explain how tools like GAMSTOP and casino-level deposit or loss limits work.

What We Can't Help With Directly

We're a research and comparison site, not a casino operator. That means we can't process withdrawals, resolve account disputes, or access anyone's personal casino account on their behalf. If you have an unresolved complaint with a specific operator, the right first step is that casino's own customer support and complaints procedure, followed by any independent dispute resolution service named in its terms. We can, however, explain how these processes generally work and what to expect if you get in touch and describe your situation.

What Happens After You Email Us

Every message is read by a real person on our editorial team — we don't rely on automated replies as a substitute for an actual answer. Once we've reviewed your enquiry, we'll either answer directly, ask a follow-up question if we need more detail, or explain if something falls outside what we're able to help with.

During busier periods, particularly after we've published new research or updated a top list, replies may take slightly longer than our usual two working days. We'd rather give you a considered answer than a rushed one.

Why Reader Feedback Matters Here

This site covers a fast-moving corner of the gambling market. Terms at casinos not on GamStop, welcome offers, wagering requirements and payment availability for UK customers can all shift with little notice. Readers who take the time to flag something that looks wrong, outdated or misleading help us keep the site accurate. If you've had an experience with a casino we've written about — good or bad — we're genuinely interested in hearing it, even if it doesn't lead to any immediate change on the page.

Thank you for taking the time to visit this page. However you're getting in touch, we look forward to reading what you have to say.